Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style

Sales Associate III

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Represents Coach as a brand ambassador
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Maintains a clean and tidy selling floor at all times
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor

Sales Associate II

• Responsible for upholding Coach’s Service and Selling Models
• Building ongoing customer relationships through a personalized experience
• Representing Coach as a brand ambassador
• Driving business through sales strategies & maintaining productive relationships with customers
• Ensuring daily tasks are completed without negatively impacting service or Coach standards

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.

Sales Support Associate II

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

• Upholding Coach’s Service and Selling Models
• Creating a positive first impression and building customer relationships
• Driving business through sales strategies and clienteling
• Completing operational tasks maintaining store and visual standards

Sales Associate II – Palazzo

Manager

• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
• Lead implementation of Company initiatives and drive full operation of the business
• Establish trust, maintain integrity, and support a collaborative environment within the store
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Report to the General Manager and support the store with recruiting, interviewing, and performance evaluation
• Provide necessary feedback and guidance to improve individual performance

Store Manager

• Responsible for upholding Coach’s Service and Selling Models.
• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Creates positive impressions with customers through personalized experiences.
• Drives business through sales strategies and maintaining ongoing relationships with customers.
• Completes daily operational tasks including maintaining store standards.

• Provide sales support to customers
• Assist in daily store operations
• Maintain a high level of customer service
• Collaborate with team members to meet sales goals

Sales Support Associate I

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager

Assistant Store Manager

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds lasting and loyal relationships with customers.
• Creates enthusiasm and positivity for a shared vision and mission.

Sales Associate I

Designer

• Support new store projects, renovations, enhancements, and concept work for the Coach brand in SEAO
• Manage new store openings, renovations, and enhancement projects from feasibility through opening
• Review project designs with Visual Merchandising, Sales, Business Development, and Construction teams for alignment
• Participate in site reviews with local Business Development teams to ensure design intent and operational requirements are met
• Assist in managing store enhancement projects and ensure timely execution
• Help review and approve creative samples locally to reduce back-and-forth and accelerate decision-making
• Work with local ISPC and procurement teams to keep projects on schedule and within budget
• Partner with Visual Merchandising and local buying teams to ensure proper store zoning and product presentation
• Update projects as needed to meet evolving business needs and budget constraints
• Review construction and millwork drawings for accuracy in dimensions, materials, and specifications

Assistant Manager, Store Design

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
• Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Attends to the unique and individual shopping needs of each customer.
• Builds lasting and loyal relationships with customers

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories
• Develops clienteling strategy; implements and monitors over time
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking
• Evaluates performance of all team members and provides consistent and timely feedback