Reporting to the Sr. Manager, People Operations North America, the Associate, People Operations role will be responsible for ‘end to end’ HR Shared service delivery across North America
Resolve incoming HR transactions requests and inquiries through ServiceNow HR case management system relating to a variety of areas including but not limited to onboarding, benefits, leave and disability programs, reimbursement programs, unemployment, compliance, and offboarding
Support escalated Tier 3 TPS escalation tickets that require a higher level of intervention and ensure proper closure by providing guidance to TPS
Guide, support, maintain and administer HR programs, policies, and procedures
Administer Hybrid/Remote Work Arrangements & Stipends
Coordinate updates to Corporate and Retail Holiday calendar with Sr. Director, People Operations NA and EMEAI and Communications Team
Recommend system enhancements for HR systems; participate in required implementations or upgrades
Support sending letters for employee signature or filing through Tapestry’s Document Management System
Manage and maintain People Services/HR Ops content across company intranet sites and document management tools: policies, processes, plans documents
Participate in HR functional work teams for process enhancement, service buildout and other project related work
Rotate with HR Coordinator as presenter for People Services during new hire orientation
Serve as back-up to the HR Coordinator, which includes but not limited I-9 audits, employee collections, employment verification request, etc.
Perform other duties as assigned

Requirements

1+ years of experience in HR Operations, shared services or employee experience environments
Knowledge and experience in technologies, tools, and applications, such as SuccessFactors, Workday or equivalent HRIS systems, PeopleDoc (UKG)
Working with formal case management systems such as Neocase, Service Now or SalesForce HR is a plus
Ability to clearly and concisely present information and respond to questions from employees, managers and customers
Ability to analyze issues and determine appropriate solutions
Ability to gather, synthesize and analyze data, draw conclusions and summarize recommendations
Ability to create and maintain project plans and procedural documents
Excellent communication and PC skills in MS Office
Ability to multitask and manage a fluctuating workload

Benefits

Medical insurance
Dental insurance
Vision insurance
401 (K)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR Operationsemployee experiencecase managementdata analysisproject managementprocedural documentationonboardingbenefits administrationcomplianceoffboarding

Soft Skills

communicationproblem-solvinganalytical thinkingmultitaskingorganizational skillspresentation skillscustomer serviceteam collaborationguidancesupport