Tapestry

Store Manager

Tapestry

full-time

Posted on:

Location Type: Office

Location: Farmington • Connecticut • United States

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About the role

  • Understands organizational objectives and makes decisions that align with Company priorities and values.
  • Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
  • Manages sales strategies, initiatives and growth across all categories.
  • Flexes store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
  • Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team.
  • Holds the management team accountable for floor supervisor productivity, personal productivity and management contribution.
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
  • Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives.
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
  • Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace.
  • Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style.
  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
  • Coaches team on how to incorporate trends into their selling experience with customers.
  • Influences customer’s purchase decisions by balancing patience and assertiveness.
  • Sensitive to customer and team’s needs and tailors approach by reading cues.
  • Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking.
  • Encourages team to build long-term relationships with customers to drive business.
  • Develops both self and individual product knowledge skills and remains aware of current collections.
  • Protects and drives the needs of the business at all times.
  • Understands the positive sales impact staffing has on the business; recruits and hires accordingly.
  • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools.
  • Ensures all daily tasks are completed without negatively impacting service of Coach standards.
  • Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business.

Requirements

  • 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable.
  • Possess current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook).
  • Ability to communicate effectively with customers and team.
  • Mobility to maneuver the sales floor and stock room to provide and support customer service.
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.
Benefits
  • Health insurance
  • Paid time off
  • Professional development
  • Flexibility in scheduling
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
store managementsales strategiesclientelingvisual merchandisingproduct knowledgebusiness acumenforecastingplanningbudgetingcustomer service
Soft Skills
team developmentcommunicationrelationship buildingproblem solvinginfluencingadaptabilitymotivationaccountabilitypatienceassertiveness
Certifications
high school diplomacollege degree