tapco

IT Infrastructure Director

tapco

full-time

Posted on:

Location Type: Office

Location: Brown Deer • Wisconsin • United States

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Job Level

Lead

Tech Stack

AWSAzureCloudITSM

About the role

  • Develop and maintain the infrastructure and security technology strategy, roadmap, reference architectures, and standards (network, cloud, compute, storage, identity, endpoint, collaboration, and core IT operations).
  • Own service availability, performance, capacity planning, and lifecycle management for infrastructure platforms; define and track key operational metrics.
  • Lead infrastructure operations (IT service management, service desk, monitoring, patching, backup, and incident/problem management) to ensure reliable services and rapid restoration.
  • Oversee network services including LAN/WAN, Wi‑Fi, Internet connectivity, segmentation, and remote access/VPN/zero trust connectivity.
  • Manage cloud and data center environments including virtualization, storage, and compute; guide migrations and modernization initiatives.
  • Lead identity and endpoint services (directory services, IAM, MFA, device management, software distribution) to improve security posture and end-user experience.
  • Mature information security capabilities and controls in partnership with stakeholders, including vulnerability management, security monitoring/logging, secure configuration standards, and third-party risk requirements.
  • Coordinate incident response for infrastructure/security events, including escalation, containment, forensics support, communications, and post-incident remediation.
  • Establish and maintain disaster recovery and business continuity capabilities; conduct regular testing and continuous improvement.
  • Lead M&A infrastructure and security integration efforts, including IT due diligence support, Day 1 readiness planning, network/identity connectivity, tooling standardization, and post-close integration or separation.
  • Lead vendor selection, contract negotiations, and vendor performance; ensure clear scopes of work, cost controls, and measurable outcomes.
  • Manage budgets, forecasting, and licenses; optimize costs through standardization, rationalization, and automation.
  • Build and develop a high-performing team through hiring, coaching, training, and performance management.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience)
  • 10+ years of progressive IT infrastructure experience, including 5+ years leading infrastructure and operations teams in a mid-size to enterprise environment.
  • Demonstrated expertise across core infrastructure domains (networking, Windows virtualization, storage/backup, cloud services such as Azure/AWS, identity/IAM, endpoint management, and collaboration platforms).
  • Experience leading or partnering on information security programs (e.g., vulnerability management, security tooling/monitoring, IAM/MFA, incident response, audits) and driving risk-based remediation across IT teams and vendors
  • M&A infrastructure integration experience (due diligence, Day 1 readiness, post-close integration and/or divestiture separation).
Benefits
  • Develop and maintain the infrastructure and security technology strategy, roadmap, reference architectures, and standards (network, cloud, compute, storage, identity, endpoint, collaboration, and core IT operations).
  • Own service availability, performance, capacity planning, and lifecycle management for infrastructure platforms; define and track key operational metrics.
  • Lead infrastructure operations (IT service management, service desk, monitoring, patching, backup, and incident/problem management) to ensure reliable services and rapid restoration.
  • Oversee network services including LAN/WAN, Wi‑Fi, Internet connectivity, segmentation, and remote access/VPN/zero trust connectivity.
  • Manage cloud and data center environments including virtualization, storage, and compute; guide migrations and modernization initiatives.
  • Lead identity and endpoint services (directory services, IAM, MFA, device management, software distribution) to improve security posture and end-user experience.
  • Mature information security capabilities and controls in partnership with stakeholders, including vulnerability management, security monitoring/logging, secure configuration standards, and third-party risk requirements.
  • Coordinate incident response for infrastructure/security events, including escalation, containment, forensics support, communications, and post-incident remediation.
  • Establish and maintain disaster recovery and business continuity capabilities; conduct regular testing and continuous improvement.
  • Lead M&A infrastructure and security integration efforts, including IT due diligence support, Day 1 readiness planning, network/identity connectivity, tooling standardization, and post-close integration or separation.
  • Lead vendor selection, contract negotiations, and vendor performance; ensure clear scopes of work, cost controls, and measurable outcomes.
  • Manage budgets, forecasting, and licenses; optimize costs through standardization, rationalization, and automation.
  • Build and develop a high-performing team through hiring, coaching, training, and performance management.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
infrastructure managementnetwork servicescloud servicesvirtualizationidentity managementendpoint managementdisaster recoverybusiness continuityincident responsecapacity planning
Soft Skills
leadershipteam developmentcoachingperformance managementvendor managementcommunicationcollaborationproblem-solvingstrategic planningbudget management