Director, Gaming Optimization
Tangam Systems
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Operational Optimization Leadership - Leveraged your deep experience in table and slot operations, using Tangam’s software to drive measurable improvements in profitability and efficiency.
- Client Education & Transformation- Equipped client teams with a strong understanding of revenue management principles.
- Product Influence & Innovation - Built strong relationships with users and stakeholders, capturing evolving needs and feeding them into product development.
- Insight Development & Deployment - Independently crafted data-driven insights and actionable recommendations to support timely, successful rollouts of Tangam’s software across various jurisdictions.
- Team Mentorship & Culture - Mentored junior team members, elevating their skills in gaming operations and data optimization.
- Thought Leadership & Advocacy - Contributed to educational content and case studies showcasing best practices in yield management.
- Business Development Support - Played a key role in client growth by supporting sales efforts and promoting data-driven decision-making through presentations, demos, and strategic discussions.
- Brand Ambassador - Actively reinforced Tangam’s reputation as a trusted advisor in gaming optimization.
Requirements
- Extensive Gaming Operations Experience: 5+ years in senior-level roles managing table and slot operations in medium/large casinos across the EMEA region.
- Strong grasp of KPIs, SOPs, and optimization techniques, including: win/drop/hold/open hours, coin-in/theo/handle pulls/RTP, pricing, labor, game mix, and regional market nuances.
- Exceptional Communication & Presentation Skills: Proven ability to prepare and deliver high-impact presentations and reports to senior leadership across diverse cultures.
- Data-Driven Mindset: Comfortable with Excel, Microsoft Office, and business intelligence tools (e.g., Tableau, SAS, Cognos). Skilled at interpreting data to inform strategy.
- Educational Background: A degree in Business, Hospitality, Finance, or a related discipline is a strong asset.
- Travel: Willing to travel ~25% across EMEA to support client engagements.
- Licensing Eligibility: Must have no criminal record and be eligible for gaming licenses in relevant jurisdictions.
Benefits
- Continuous Learning & Knowledge Sharing
- Health insurance
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
gaming operationsrevenue managementdata optimizationKPI analysisSOP developmentoptimization techniquesdata interpretationbusiness intelligencepresentation skillsclient education
Soft Skills
communicationmentorshipleadershiprelationship buildingstrategic thinkingteam collaborationcultural awarenessadvocacyproblem-solvinginfluence
Certifications
gaming licenses eligibility