Providing 2nd Line Support to our internal customers using our software applications.
Performing root cause analysis for key incidents and completing all necessary documentation.
System configuration of legacy systems such as Sentinel, including workflows, user-definable settings, product sets and rule sets.
Creation and maintenance of customer documentation using package like Crystal Reporting, and where changes are required to unit test the changes.
Automation of workflows and messaging.
Support and maintenance of bespoke Portals, including the onboarding of new Brokers.
Perform daily checks and monitoring to ensure all batch processes complete successfully and the system is performing and functioning correctly.
Working with Suppliers to ensure that the Group is utilising the available technology to the maximum effect, and where issues occur, that they are resolved in accordance with priority / severity in accordance with change control procedures.
Ensure that all technical documentation is created and kept updated.
Communicating with stakeholders to provide key updates with regards to upcoming change.
Accountable for individual performance and contribution to achieve KPI’s and Objectives set by the business.

Requirements

A proven track record supporting applications.
Demonstrable technical knowledge, such as SQL, Crystal Reporting.
Experience working in the financial sector.
Extremely collaborative, can bring different skill sets together to solve problems.
Ability to balance multiple priorities and deal with ambiguity.
Passionate about technology products and configuring technology systems.
Interested in the Fintech space.
Experience of understanding complex business processes, complex data requirements.
Be IT literate and proficient in Microsoft Office.
Understanding of the software development lifecycle, ITIL and Change Control function
An extremely strong work ethic and has huge determination to succeed.
Enthusiastic personality, optimistic in mindset and has a can-do attitude.
Has a curiosity to understand how things work.
Someone who is action orientated, has great energy and drive.
Good judgement and applies “common sense” when problem solving.
An exceptional communicator.

Benefits

25 days annual leave plus 8 days Bank Holiday
An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
Buy or sell up to 5 days holiday a year
Healthcare cash plan through Westfield Health
Life Assurance at 3 x salary
Electric Vehicle salary sacrifice scheme
Cycle to Work salary sacrifice scheme and a free helmet
Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
Smart Tech scheme (buy goods with 0% interest)
10% discount on solar panels
Tandem Hub for treats, cash back and discounts on UK retailers
2 days per year paid volunteering
Free cereal, snacks and drinks in all offices
Quarterly team social budgets

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLCrystal Reportingroot cause analysissystem configurationautomation of workflowsunit testingbatch process monitoringtechnical documentationchange controlsoftware development lifecycle

Soft Skills

collaborationproblem solvingmulti-taskingadaptabilitystrong work ethicenthusiasmcuriosityaction orientationgood judgementcommunication