Tandem Bank

Systems Engineer

• Providing 2nd Line Support to our internal customers using our software applications.
• Performing root cause analysis for key incidents and completing all necessary documentation.
• System configuration of legacy systems such as Sentinel, including workflows, user-definable settings, product sets and rule sets.
• Creation and maintenance of customer documentation using package like Crystal Reporting, and where changes are required to unit test the changes.
• Automation of workflows and messaging.
• Support and maintenance of bespoke Portals, including the onboarding of new Brokers.
• Perform daily checks and monitoring to ensure all batch processes complete successfully and the system is performing and functioning correctly.
• Working with Suppliers to ensure that the Group is utilising the available technology to the maximum effect, and where issues occur, that they are resolved in accordance with priority / severity in accordance with change control procedures.
• Ensure that all technical documentation is created and kept updated.
• Communicating with stakeholders to provide key updates with regards to upcoming change.
• Accountable for individual performance and contribution to achieve KPI’s and Objectives set by the business.

Systems Analyst

Compliance

• Providing advice on regulation to the business across a broad range of topics, ensuring good customer outcomes are achieved in line with the Consumer Duty.
• Support the team as needed to provide compliance sign-off of financial promotions, customer communications, and training materials.
• Undertake regulatory horizon scanning and maintain regular touchpoints with relevant stakeholders across the business to ensure they are up to date with changes.
• Develop a strong presence across the bank and support as needed in operational meetings, helping to promote a strong compliant culture.
• Provide 2LOD input to the wider Risk team, including consulting on key initiatives and ensuring due governance practices are observed.
• Support the Director of Compliance and Senior Compliance Advisory Manager with the Senior Managers and Certification Regime including governance forums and supporting approved Senior Managers and accountable executives.
• Support product governance across the product lifecycle.
• Supporting engagements with the regulator as required by the Director of Compliance including coordinating responses to requests for information, submitting notifications and / or coordinating applications via Connect.
• Support as needed to undertake policy reviews and create, develop and roll out compliance training materials to help educate colleagues on regulatory risks.
• Identify, investigate and resolve compliance issues.

Systems Analyst

Compliance Manager