Customer Service Coordinator – Media Center
Tanaq Government Services, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the primary point of contact for Media Center users
- Manage and process all user requests, including:
- 1. Reviewing and approving new user accounts;
- 2. Conducting annual user account reviews;
- 3. Processing asset orders (ads, materials, photos);
- 4. Managing general inquiries via the Media Center email box
- Provide consultation and technical assistance to users on selecting and ordering assets.
- Check for applicable talent and use fees prior to fulfilling orders and advise users accordingly.
- Coordinate production services to create or adapt assets, including graphic support, tagging, dubbing, voiceovers, editing, formatting, and delivery of final media products.
- Coordinate translation of assets and work
- Maintain and manage a secure FTP site for asset file transfers.
- Maintain secure and accurate records of agreements, asset distribution, contact information, and related documentation.
- Ensure timely processing of all requests in accordance with established service standards.
- Identify prospective assets aligned with DNPAO health topics for review and potential inclusion in the Media Center.
- Support the Steering Committee review process for asset inclusion.
- Communicate with submitting organizations regarding file acquisition and required documentation.
- Acquire master and/or native files of approved assets and coordinate negotiation of talent, music, and use rights transfers.
- Upload and manage assets within the Media Center database and web application.
- Conduct annual reviews of talent, music, and use documentation to ensure continued authorization.
- Notify users at least 30 days before asset use agreements expire and request feedback and evaluation data.
- Conduct archiving processes to remove outdated, expired, or inappropriate assets from the Media Center.
Requirements
- Minimum 2 years of experience in customer service coordination, digital asset management, communications operations, or contract support.
- Experience supporting federal contracts, preferably with CDC, HHS, or other federal agencies.
- Experience managing web-based systems, databases, or web applications.
- Experience in database and record management.
- Experience providing helpdesk support.
- Strong organizational and documentation skills with attention to detail.
- Ability to manage multiple concurrent requests in a fast-paced environment.
- Experience coordinating licensing, talent releases, or intellectual property documentation preferred.
- Strong written and oral communication skills.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and digital tracking systems.
- Working knowledge of Digital File Management and media files (MP4, PDF, MOV,etc) preferred.
- Ability to work independently and escalate issues appropriately.
- Ability to pass required Federal background screening, obtain and maintain government clearance.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Benefits
- Equal Employment Opportunity Employer
- Drug-free Workplace Act of 1988 compliance
- Email accommodation requests for individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital asset managementdatabase managementhelpdesk supportlicensing coordinationtalent release documentationdigital file managementmedia file formatsrecord managementweb application managementcustomer service coordination
Soft Skills
organizational skillsattention to detailcommunication skillsability to manage multiple requestsindependenceescalation of issuesconsultation skillstechnical assistancefeedback solicitationarchiving processes
Certifications
Federal background screeninggovernment clearance