Develop and execute Talkiatry’s IT roadmap aligned with organizational goals, emphasizing operational excellence, automation, and security.
Oversee enterprise IT systems, endpoint management, identity and access management, and collaboration tools. Ensure reliable and secure operation across all business systems and devices.
Manage Talkiatry’s portfolio of SaaS applications, ensuring seamless integration with Entra ID (Azure AD) for identity and access management.
Partner with the Information Security team to maintain compliance with HIPAA, SOC 2, and other regulatory frameworks. Implement and monitor IT controls and secure operational processes.
Manage IT vendor relationships, contracts, renewals, and procurement processes. Optimize licensing, spend, and performance across all managed systems.
Lead, mentor, and develop a growing and highly distributed (6+ employee) IT team, fostering a culture of accountability, innovation, and service excellence in a remote-first environment.
Work closely with HR, Operations, and other departments to ensure technology supports organizational needs and employee success. Partner effectively on initiatives such as onboarding/offboarding, system integrations, and workplace enablement.
Leverage ServiceNow to enhance IT service delivery through structured incident, request, and change management processes. Drive efficiency and measurable service improvements.

Requirements

Bachelor's degree in information technology, Computer Science, or related field (Master's preferred)
10+ years of experience in IT operations, with at least 5 years in a senior leadership role
Proven experience leading IT teams of 10 or more members, ideally across multiple disciplines (service delivery, infrastructure, applications)
Demonstrated experience managing SaaS ecosystems and integrating with identity platforms such as Entra ID (Azure AD) or Okta
Hands-on experience implementing and managing ServiceNow or similar ITSM platforms
Strong understanding of ITIL frameworks, information security principles, and compliance standards (HIPAA, SOC 2)
Excellent interpersonal, communication, and collaboration skills, with a proven ability to build strong partnerships across departments such as HR, Operations, and Security
Strategic thinker with the ability to balance hands-on execution and long-term planning
Experience supporting a distributed or fully remote workforce
Healthcare or other regulated industry experience preferred

Benefits

Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT operationsSaaS managementidentity and access managementServiceNowITIL frameworksinformation security principlescompliance standardsendpoint managementautomationsecurity

Soft skills

leadershipmentoringcommunicationcollaborationstrategic thinkingaccountabilityinnovationservice excellenceinterpersonal skillspartnership building

Certifications

Bachelor's degree in information technologyBachelor's degree in Computer ScienceMaster's degree (preferred)