Information Release and Practice Operations Manager
Talkiatry
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $90,000 per year
About the role
- Own the end-to-end workflow for releasing medical records and related documentation.
- Establish clear service standards and ensure consistent execution and achievement of KPIs.
- Create lightweight reporting on volume, cycle time, and quality for ROI and assigned practice ops workflows.
- Design the ROI operating model, ensuring consistent standards, controls, and patient experience across channels.
- Supervise and coach team members supporting records release and request fulfillment.
- Ensure releases align with HIPAA, 42 CFR Part 2, state privacy laws, and Talkiatry policies.
- Proactively identify risks and escalate concerns appropriately.
- Serve as the primary liaison for patients requesting access to their records.
- Maintain meticulous logs of requests, authorizations, disclosures, and correspondence.
- Evaluate workflows for efficiency, quality, and patient experience, proposing and implementing improvements.
Requirements
- Associate's or Bachelor's Degree in Health Information Management, Healthcare Administration, Business Management, or a related field preferred.
- 2+ years of experience in medical records release, health information management, or a related administrative function in a behavioral health or healthcare setting.
- Experience with online/virtual practices is highly valued.
- Strong working knowledge of HIPAA, 42 CFR Part 2.
- Experience with EHR systems, records management software, and/or secure file transfer tools.
- Demonstrated ability to manage sensitive information in digital environments.
- Excellent verbal and written communication skills, with the ability to explain complex privacy concepts in accessible terms to patients, third parties, providers and corporate staff.
- Exceptional organizational skills, accuracy in documentation, and a rigorous approach to compliance and privacy.
- Ability to handle complex situations, anticipate challenges, and propose effective solutions to records release and process improvement issues.
- Compassionate, customer-focused, and able to navigate delicate situations regarding patient care and confidentiality.
Benefits
- Excellent benefits: medical, dental, vision, effective day 1 of employment
- 401K with match
- Generous PTO plus paid holidays
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical records releasehealth information managementrecords management softwareEHR systemssecure file transfer toolsworkflow evaluationKPI achievementreporting on volumecycle time analysisquality improvement
Soft skills
communication skillsorganizational skillsproblem-solvingcustomer-focusedcoachingrisk identificationattention to detailcompassionability to handle complex situationsability to explain complex concepts
Certifications
Associate's DegreeBachelor's Degree