Tali AI

Bilingual Customer Success Specialist

Tali AI

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$55,000 - CA$75,000 per year

About the role

  • Own the end-to-end onboarding journey for new users, ensuring they reach first-value as quickly as possible
  • Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience
  • Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time
  • Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns
  • Provide insights from customer interactions to contribute to the improvement of products and services

Requirements

  • You take the lead on problem solving for customers - you love helping users figure out how to use technology effectively
  • You easily put yourself in the user’s shoes to help them understand how to fit our technology into their work day
  • Your perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smile
  • You have previous experience in customer support including Tier II support, and experience in a high-growth start-to-scale environment
  • You're able to navigate CRM and ticketing systems effectively, optimizing their capabilities where possible, and ensuring you've got a clean queue
  • You have excellent verbal and written communication skills in English and French
  • You are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jam
  • Bonus Point: You’re at ease with data and analytics
  • Bonus Point: You are adaptable to rapid growth and change - our product is cutting edge, and we’re improving it all the time
  • Bonus Point: Knowledge of the healthcare industry, EHR/EMRs, and AI assistants
Benefits
  • Remote and hybrid work options & flexible work hours
  • Comprehensive health and wellness coverage from day one
  • Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
  • $2000 annually in "Knowledge Dollars" to learn, grow, and level up
  • Quarterly socials & company outings that bring our team together beyond the day-to-day
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportTier II supportdata analysisCRM systemsticketing systemsuser experience improvementproblem solvingself-sufficiency training
Soft Skills
communication skillsself-organizingreliableadaptabilitycollaborationjuggling prioritiesempathy