TalentWorldGroup Plc.

Customer Service Specialist – Greek Speaker

TalentWorldGroup Plc.

part-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Salary

💰 €8 per hour

About the role

  • Handle inbound and outbound customer service calls and case management
  • Act as the first point of contact for homeowners using a booking platform
  • Provide timely and high-quality assistance, including escalations
  • Log, classify, and follow up on all customer interactions
  • Maintain accurate records of call history and resolutions
  • Analyze call data and share customer feedback
  • Stay updated on platform and process changes
  • Collaborate with internal and external teams through clear written communication

Requirements

  • High fluency in Greek and professional-level English
  • Proven customer service experience
  • Ability to multitask between live calls and case handling
  • Strong computer literacy and experience working online
  • Experience with both inbound and outbound customer interactions
  • Clear, empathetic, and professional communication under pressure
  • Nice to Have: Experience with Zendesk or similar ticketing systems
  • Familiarity with Slack or online collaboration tools
  • Experience in the online travel industry
  • Technical support background (electronics, machinery, industrial sectors)
  • Experience with Salesforce and standard office tools
Benefits
  • 100% remote work
  • Flexible, project-based assignments
  • Long-term collaboration opportunities
  • Career development and learning paths
  • Gamification program (performance-based bonuses and paid holiday hours)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecase managementcall data analysistechnical supportmultitaskingcomputer literacyinbound customer interactionsoutbound customer interactionsexperience with Zendeskexperience with Salesforce
Soft Skills
clear communicationempathetic communicationprofessional communicationability to work under pressurecollaborationtimely assistanceattention to detailproblem-solvingcustomer feedback analysisrecord keeping