TALENTVORSPRUNG

Relationship Manager

TALENTVORSPRUNG

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €50,000 per year

About the role

  • Dedicated VIP support: Managing a fixed portfolio of strategically important existing customers.
  • Technical consultation & deep dives: Analyzing complex issues and translating findings for customers.
  • Bug analysis & interface management: Verifying and clearly documenting bugs.
  • Churn prevention & stability assurance: Proactively reaching out to customers to secure ongoing collaboration.
  • Cross-channel communication: Providing flexible customer support across various digital channels.
  • Representation & relationship building: Maintaining customer relationships, including in-person when required.
  • Process & product feedback: Identifying opportunities for optimization.
  • Self-directed work organization: Independently prioritizing tasks.

Requirements

  • Several years of experience in customer-facing roles: At least 2–3 years in Customer Success, Account Management, or a comparable role in a digital or SaaS environment.
  • Technical affinity & system understanding: Strong instinct for digital products, platform logic, and interfaces.
  • Understanding of online marketing: Ideally experience in e‑commerce, affiliate, or performance marketing.
  • Ownership & solution orientation: Taking responsibility for customer concerns and driving resolutions.
  • Structure & self-organization: Ability to work independently and organize your workload.
  • Strong communication skills & composure: Precise, clear communication in German and English.
Benefits
  • 30 vacation days per year
  • Team events
  • Lieferando credit
  • International, performance-oriented work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bug analysistechnical consultationcustomer successaccount managemente-commerceaffiliate marketingperformance marketingdigital productsplatform logicinterface management
Soft Skills
relationship buildingself-directed work organizationownershipsolution orientationstrong communication skillscomposureflexibilitytask prioritizationcustomer supportprocess optimization