TALENTVORSPRUNG

Account Manager

• Dedicated VIP support: Managing a fixed portfolio of strategically important existing customers.
• Technical consultation & deep dives: Analyzing complex issues and translating findings for customers.
• Bug analysis & interface management: Verifying and clearly documenting bugs.
• Churn prevention & stability assurance: Proactively reaching out to customers to secure ongoing collaboration.
• Cross-channel communication: Providing flexible customer support across various digital channels.
• Representation & relationship building: Maintaining customer relationships, including in-person when required.
• Process & product feedback: Identifying opportunities for optimization.
• Self-directed work organization: Independently prioritizing tasks.

Relationship Manager