Project Coordinator
McCarthy Tétrault
Business Relationship Officer, Financial Institution
Talentsquare
full-time
Posted on:
Origin: • 🇳🇬 Nigeria
Visit company websiteSalary
💰 NGN 5,000,000 - NGN 7,000,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and manage strong client relationships to grow business opportunities.
- Capture, track, and follow up on commitments from client meetings and call notes.
- Ensure prompt resolution of client requests and complaints within agreed SLAs.
- Monitor and follow up on receivables to ensure settlement within 30 days.
- Anticipate and deliver banks’ reporting needs proactively.
- Prepare and track Requests for Implementation (RFIs), Project Request Forms (PRFs), and Project Definition Documents (PDDs).
- Coordinate with internal teams to obtain sign-offs on RFIs, PRFs, and PDDs.
- Manage client engagement initiatives (birthdays, festive gifts) ensuring timely preparation and delivery.
- Meet KPIs: growth in client market share, timely closure of client requests/support tickets, receivables settled within timelines, RFIs/PRFs/PDDs prepared and approved within 24 hours, proactive client engagement management.
Requirements
- B.Sc. (minimum 2:2) or HND (Upper Credit) in any discipline.
- Professional certifications (added advantage).
- Minimum of 4 years’ experience as a Business Relationship Officer.
- Prior experience in financial services (advantage).
- Strong relationship management and client-facing skills.
- Marketing/sales experience.
- Good knowledge of the payments or card industry (preferred).
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong communication, presentation, and interpersonal skills.
- Problem-solving and analytical thinking.
- Ability to work under pressure with minimal supervision.
