Customer Success Manager
talentpluto
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $120,000 per year
Job Level
About the role
- Manage a small portfolio of customer renewals and contribute to Net Revenue Retention (NRR).
- Execute and maintain scaled CS initiatives (customer newsletters, webinars, lifecycle touchpoints, engagement campaigns).
- Monitor customer health and proactively identify churn risks.
- Collaborate with sales on potential upsell opportunities where appropriate.
- Improve and iterate on existing CS playbooks and frameworks.
- Work cross-functionally with product and sales to ensure strong customer outcomes.
- Occasionally travel to customer sites (schools) as needed.
Requirements
- 1–4 years of experience in Customer Success, Account Management, Sales, or a related client-facing role.
- Strong ownership mindset and willingness to execute foundational work.
- Highly organized with the ability to manage multiple customer touchpoints.
- Comfortable working in-person in NYC.
- Strong communication skills and ability to build trust with customers.
- Early-stage or “founding-style” experience.
- Experience working with education, SaaS, or SMB accounts.
- Demonstrated ability to manage renewals or revenue-based KPIs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer renewalsNet Revenue Retentioncustomer success initiativescustomer newsletterswebinarsengagement campaignschurn risk identificationupsell opportunitiesCS playbooksrevenue-based KPIs
Soft Skills
ownership mindsetorganizational skillscommunication skillstrust buildingcross-functional collaborationproactive problem solvingadaptabilitycustomer relationship managementtime managementfounding-style experience