Client Services Manager
Talentia Group | B Corp™
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
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Salary
💰 £35,000 - £45,000 per year
About the role
- Managing and developing relationships with key clients across the North
- Acting as the main point of contact for all client queries and escalations
- Visiting clients regularly to strengthen partnerships and gain insight into their workforce needs
- Working with consultants to ensure high fill rates and excellent candidate matches
- Identifying new opportunities for account growth and expansion
- Analysing client performance data to shape account strategy and drive improvements
- Supporting marketing initiatives, events, and engagement campaigns
- Representing Dovetail & Slate at industry conferences and networking events
Requirements
- Experience in client services, account management, customer success, or recruitment
- Background in the education or public sector (desirable but not essential)
- Proven track record in building and retaining long-term client relationships
- Commercially aware, target-driven, and confident in influencing senior stakeholders
- Excellent communication and organisational skills
- Proactive, resilient, and comfortable managing multiple priorities
- Full UK driving licence and willingness to travel across the North
Benefits
- 22 days annual leave + 8 bank holidays
- Company events and development opportunities
- Hybrid working after initial training (Manchester office-based to start)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client servicesaccount managementcustomer successrecruitmentdata analysismarketing initiativesevent management
Soft Skills
relationship buildingcommunicationorganizational skillsproactiveresilienceinfluencingtarget-driven
Certifications
Full UK driving licence