Customer Support Specialist
Talent Sam
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
- Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
- Engaging with new leads and users as part of their onboarding process.
- Contributing to the Help Center by creating helpful articles and resources.
- Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.
Requirements
- Exceptional English speaking and writing skills.
- Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
- Proactive team player who can multi-task independently under pressure.
- Fast learner, tech orientation, comfortable working with digital tools.
- Customer service/facing experience - a significant advantage.
- Experience in ecommerce/B2B - an advantage.
Benefits
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
exceptional English speaking skillsexceptional English writing skillsproblem-solving skillsattention to detailproactive team playermulti-taskingcustomer-first mentalityfast learnertech orientation