Talent Sam

Payroll

• Manage and execute all activities related to the processing of payroll for candidates.
• Maintain timesheets and manage expenses through various Vendor Management Systems (VMS).
• Ensure all financial transactions are accurately reflected in the company's CRM, Salesforce.
• Collaborate with consultants to process candidate hours and expenses efficiently.
• Conduct quality checks on timesheet approvals against vendor self-bills prior to finalizing payroll.
• Support the Operations Director by preparing and sending self-bill invoices to umbrella contacts.
• Conduct regular audits of pay and charge rates within the CRM.

Payroll Administrator

Financial Planning and Analysis

• Review, analyze, and organize bank statements to identify relevant financial information.
• Accurately extract and record data such as deposits, expenses, and cash flow for funding assessment.
• Ensure all financial documents are complete, accurate, and free of discrepancies.
• Engage with clients via phone, email, or chat to guide them through the funding process.
• Assist clients in gathering necessary documentation, such as bank statements, identification, and other required paperwork.
• Address client questions and concerns, providing clear and concise explanations of the funding process.
• Follow up with clients to ensure all information is submitted promptly and accurately.
• Maintain detailed records of client interactions, funding progress, and documentation received.
• Coordinate with internal teams to streamline the funding process and resolve any issues that may arise.
• Update and manage client information in CRM software to ensure accurate data tracking.

Financial Assistant

Operations

• Oversee and manage the end-to-end shipping process for personal items, ensuring timely and accurate delivery.
• Coordinate with internal teams, such as logistics, customer service, and warehouse staff, to streamline operations and resolve any issues that arise.
• Communicate with external vendors, carriers, and clients to ensure a smooth shipping experience.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and maintain high service quality.
• Troubleshoot and address operational challenges, ensuring that customer concerns are resolved promptly.

Operations Assistant

• Keeping the current system running by working with medical data
• Helping transition to the new system by tracking changes and troubleshooting issues
• Supporting patients as the first point of contact for ordering tests and answering questions

Operations, Patient Support Coordinator

Full-stack Engineer

• Develop and maintain high-quality web applications to support Talent Sam's operational goals.
• Collaborate closely with UI/UX designers to create user-friendly interfaces that enhance the candidate and client experience.
• Implement robust back-end services using RESTful APIs and integrate them with front-end technologies.
• Utilize cloud services (AWS, Azure, DigitalOcean) for application deployment and infrastructure management.
• Manage and optimize databases (MySQL, PostgreSQL, MongoDB) for effective data storage and retrieval.
• Conduct thorough testing and debugging to ensure optimal performance of applications.
• Work collaboratively with cross-functional teams to meet project deadlines and deliver high-quality solutions.

Full Stack Developer

Customer Support

• Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
• Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
• Engaging with new leads and users as part of their onboarding process.
• Contributing to the Help Center by creating helpful articles and resources.
• Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Customer Support Specialist

Administration

• Assist with processing payments and basic bookkeeping
• Preparing documentation for borrowers and partners
• Conducting general research on lending projects
• Liaising with clients and brokers on behalf of the team
• Diary management and some travel arrangements
• General admin support to the team
• Updating CRM
• Social Media support

Administration Assistant

Video Editor

• Apply existing visual effects, presets, or AI-generated effects to video footage
• Produce two versions of each clip: original (before) and effect-applied (after)
• Ensure effects are applied consistently across multiple clips
• Export videos in required formats and resolutions
• Organize output files clearly with structured naming and folders