Talent Sam

Full-stack Engineer

• Develop and maintain custom WordPress sites, themes, and plugins (not theme-based).
• Build and optimize React/Next.js front-ends connected to Strapi CMS and various APIs.
• Architect and implement secure, scalable back-end solutions with Node.js and REST/GraphQL APIs.
• Integrate APIs and automate workflows across CMS and other tools.
• Monitor and optimize performance, SEO, accessibility, and Core Web Vitals.
• Collaborate with designers, marketers, and data teams to create cohesive and impactful digital experiences.
• Stay up to date with emerging technologies in front-end frameworks and CMS ecosystems.

Fullstack Developer

IT Support

• Provide second-level technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve escalated tickets from Level 1 support in a timely manner.
• Assist with the setup, configuration, maintenance, and troubleshooting of desktops, laptops, mobile devices, and peripheral equipment.
• Manage and support user accounts, permissions, and access within Active Directory, Microsoft 365, and other enterprise systems.
• Perform diagnostics and root cause analysis to identify and resolve recurring technical issues.
• Document solutions, procedures, and best practices, contributing to the IT knowledge base.
• Collaborate with other IT teams and vendors to ensure effective resolution of complex incidents.
• Ensure compliance with company IT policies, standards, and security procedures.
• Participate in IT projects, including system upgrades, rollouts, and technology deployments.

Fullstack Developer

Level 2 IT HelpDesk Technician