Inside Sales Representative

Talent Sam

Inside Sales Representative managing client relationships and driving sales growth for promotional products. Focus on customer satisfaction and proactive engagement through various channels.

Posted 6/29/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary contact for all matters related to assigned accounts or territories.
Build and maintain long-term, positive relationships with clients.
Ensure timely and successful delivery of products and services that align with client needs and company objectives.
Maintain comprehensive knowledge of accounts and contacts within your territory.
Update and manage customer data in the CRM system.
Meet or exceed assigned revenue goals.
Make a minimum of 30 outbound calls per day to engage with clients and prospects.
Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis.
Respond to all customer emails within one hour or less.
Handle inbound customer calls and inquiries professionally.
Become a subject matter expert on the clients products, pricing, and decoration methods.
Provide proactive and reactive recommendations to customers for products and projects.
Create and deliver virtual product presentations tailored to client needs.
Follow up on all leads, opportunities, sample requests, and projects.
Enter and manage sample requests.
Resolve customer issues and escalate challenges when necessary.
Identify opportunities for upselling and cross-selling.
Provide backup support to fellow team members as needed.

Requirements

What you’ll need

Minimum 2 years of experience in inside sales or a similar customer-facing role.
Strong communication and influencing skills, with the ability to engage stakeholders at all levels.
Proven track record of delivering customer-centric solutions.
Experience with CRM and ERP systems.
Excellent organizational skills and attention to detail; able to manage multiple projects simultaneously.
Strong listening, negotiation, and presentation abilities.
Effective verbal and written communication skills.
Minimum of 2 years of completed college coursework; a degree is preferred.
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access.
Ability to compile and interpret sales reports.
Prior experience in the promotional products industry a requirement.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities
Equipment allowances

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales ReportingProject ManagementEmail Campaign CreationOutbound CallingNegotiation Skills

Soft Skills

Strong Communication SkillsAttention to DetailListening SkillsInfluencing SkillsOrganizational Skills