Human Resource Manager
Talent Safari
full-time
Posted on:
Location Type: Hybrid
Location: Nairobi • Kenya
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About the role
- Role models the Penda Way by leading with heart
- Strengthens the cultural bridge between support office and frontline teams
- Acts as a culture ambassador
- Supports Support Office engagement initiatives
- Reviews Support Office eNPS themes
- Maintains presence in the Support Office
- Ensures day-to-day HR interactions reinforce a service mindset
- Supports the Director of People & Culture with workforce planning
- Owns and coordinates the Support Office onboarding process
- Partners with managers for performance management
- Tracks recurring performance or behavior patterns
- Tracks TalentLMS completion and compliance
- Builds strong relationships with HoDs for support
- Reviews HR and people processes
- Coordinates with HR Operations and other HR functions
Requirements
- Higher diploma in Human Resource Management from a recognized institution
- HR certification and active IHRM membership
- 4 years of progressive HR generalist experience
- Hands-on experience in employee relations, performance management, HR coordination
- Strong understanding of HR policies, processes, and labor laws
- Excellent communication and relationship-building skills
- Leads with heart while maintaining high performance expectations
- Service mindset with an understanding that Support Office work enables frontline teams
Benefits
- Health insurance
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee relationsperformance managementHR coordinationHR policieslabor laws
Soft Skills
communication skillsrelationship-buildingservice mindsetleadershipcultural ambassador
Certifications
HR certificationIHRM membership