Talent First

Customer Support Specialist

Talent First

full-time

Posted on:

Location Type: Remote

Location: Ukraine

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Salary

💰 $1,000 - $1,200 per month

About the role

  • Provide top-tier customer support via emails
  • Handle escalations and complex cases
  • Collaborate with cross-functional teams to resolve issues and improve the customer experience
  • Track and analyze customer feedback to identify trends
  • Assist with developing and improving support processes and policies
  • Support the onboarding and training of new team members
  • Prepare regular reports on support performance and customer satisfaction
  • Work structured shifts: Days off: Thursday—Friday, Night shift (23:00 — 07:00)

Requirements

  • Minimum 2 years of experience in a customer support role
  • Strong written communication skills in English (B2 level or higher)
  • Ability to handle multiple tasks simultaneously and work effectively in a remote environment
  • Experience using customer support tools (e.g., Zendesk, Freshdesk, or similar platforms)
  • Proactive, problem-solving mindset with a focus on delivering an excellent customer experience.
Benefits
  • Competitive Salary
  • Quarter Performance Bonus (after probation period)
  • Flexibility: Fully remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem-solvingreport preparationcustomer feedback analysis
Soft Skills
written communicationmultitaskingcollaborationproactive mindset