Talent First

Customer Support

• Provide top-tier customer support via emails
• Handle escalations and complex cases
• Collaborate with cross-functional teams to resolve issues and improve the customer experience
• Track and analyze customer feedback to identify trends
• Assist with developing and improving support processes and policies
• Support the onboarding and training of new team members
• Prepare regular reports on support performance and customer satisfaction
• Work structured shifts: Days off: Thursday—Friday, Night shift (23:00 — 07:00)

Customer Support Specialist