Platform Operations Analyst
Takeaway.com
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$64,800 - CA$70,000 per year
Job Level
About the role
- Monitoring environment dashboards and responding to key events & alerts.
- Managing communication channels between business users, call centers and technical teams, and providing feedback on incident triage and resolution progress.
- Basic troubleshooting tasks like gathering examples, reproducing the issues and capturing screenshots.
- Collating all relevant information, triaging incidents - assessing the impact level, and escalating to appropriate tech teams, as well as technical & business stakeholders.
Requirements
- Incident Management experience in tech, or transferable experience from call centers, or other operational/monitoring roles.
- Basic troubleshooting, problem-solving and investigative experience
- Excellent attention to detail, ability to focus
- Experience operating in a high pressured environment
- Excellent verbal and written communication skills
- Experience in communication tools such as Slack and Jira
- Team player, keen to learn and grow
- Willingness to work a 4on 4off schedule
Benefits
- Inclusion, Diversity & Belonging
- Fun, fast-paced and supportive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementtroubleshootingproblem-solvinginvestigative skills
Soft Skills
attention to detailability to focusexcellent verbal communicationexcellent written communicationteam playerwillingness to learnability to work under pressure