Enterprise Account Executive, Pharma
TailorMed
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Personally manage a limited portfolio of pharmaceutical manufacturer accounts as a strategic sponsor and advisor.
- Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven from deepened partnership.
- Lead Executive Business Reviews and strategic planning sessions with senior stakeholders.
- Shape and evolve TailorMed’s pharma customer success strategy, engagement models, and value frameworks as we expand our offerings.
- Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities across brands, and achieve long-term account growth.
- Support complex negotiations by clearly articulating customer value and outcomes of existing and new products.
- Proactively identify account-level and portfolio-wide risks and mobilize cross-functional teams to protect retention and growth.
- Represent the voice of pharmaceutical manufacturer customers internally, influencing product strategy and roadmap priorities as we expand our pharma solutions.
- Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities.
- Design and refine Customer Success processes, playbooks, and operating models to support scale within the pharma vertical.
- Introduce new approaches to customer engagement, value measurement, and team enablement tailored to pharmaceutical manufacturers.
- Maintain deep expertise in TailorMed’s platform, pharmaceutical market trends, and patient access/market access best practices.
- Represent Customer Success in senior-level discussions with pharma partners and in company-wide strategic initiatives related to pharma growth.
- Champion a customer-first mindset while balancing customer advocacy with commercial outcomes across large pharmaceutical partnerships.
Requirements
- 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships in a high-growth B2B SaaS environment; pharma experience required.
- Strong track record managing complex enterprise accounts and engaging multiple executive stakeholders.
- Demonstrated success driving renewals, expansions, and revenue growth through value-based partnerships.
- Experience developing Customer Success strategies, engagement models, or operating frameworks.
- Excellent coaching and people leadership skills.
- Strategic, analytical thinker with strong executive communication skills.
- Comfortable partnering with Product, R&D, and IT organizations.
- Ability to lead through ambiguity and manage competing priorities.
- Willingness to travel approximately 20%.
Benefits
- Competitive salary + equity
- Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
- 401(k) plan with a 4% employer match
- Paid holidays, vacation, and sick leave
- Six weeks of paid parental leave
- Company-paid life insurance
- New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
- The opportunity to help shape the future of healthcare
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementStrategic PartnershipsValue-based partnershipsEngagement modelsOperating frameworksEnterprise account managementRevenue growthData analysisNegotiation
Soft Skills
CoachingPeople leadershipStrategic thinkingAnalytical thinkingExecutive communicationCustomer advocacyCollaborationProblem-solvingAdaptabilityInfluencing