TailorMed

Customer Support Specialist

TailorMed

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Swift

About the role

  • Investigating customer issues diligently, identifying their root causes, and resolving them appropriately for quick resolution
  • Identifying patterns and proactively addressing issues through swift and professional communication
  • Acting as a super-user for the TailorMed platform to enhance user experience and patient outcomes
  • Being an active team player, ready to voice concerns and share best practices
  • Advocating for our clients and collaborating across functions to deliver a world-class client experience, ensuring they receive maximum value from our solution
  • Demonstrating technical proficiency in handling customer support tools CRM software and troubleshooting common technical issues related to our platform
  • Maintaining confidentiality and complying with HIPAA

Requirements

  • 2 years of experience in a customer support role, preferably in a healthcare setting.
  • Experience in delivering client-focused solutions based on customer needs.
  • Familiarity in using CRM software, preferably Salesforce.
  • Familiarity with SaaS platforms and B2B products.
  • Technological adeptness for troubleshooting and resolving technical issues.
  • Nice to have: Prior experience in a startup, healthcare, or corporate setting
Benefits
  • Competitive salary + equity
  • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
  • 401(k) plan with a 4% employer match
  • Paid holidays, vacation, and sick leave
  • Six weeks of paid parental leave
  • Company-paid life insurance
  • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootingclient-focused solutionstechnical proficiency
Soft Skills
communicationteam playeradvocacyproblem-solving