Director, Aftersales
Taiga Motors (TSX:TAIG)
full-time
Posted on:
Location Type: Hybrid
Location: Montréal • Canada
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Job Level
About the role
- Lead service and parts operations across all sales channels including dealers, distributors, fleets, government customers, and direct-to-consumer sales.
- Develop and maintain scalable service operations, processes, and SOPs to support the company’s current operations while preparing for future growth.
- Oversee service repair scheduling, technical support coordination, and service case management including service team prioritization.
- Develop and maintain warranty policies, procedures, and operational processes.
- Monitor warranty claims and trends to help manage warranty exposure and ensure proper claim documentation and approvals.
- Develop and ensure compliance with flat rate time standards, warranty policies, and reimbursement requirements.
- Work with Leadership and Finance to monitor warranty performance and provide reporting supporting warranty reserve planning.
- Develop and maintain global service procedures and service support processes.
- Implement service approval workflows and escalation procedures.
- Ensure compliance with regional service regulations and consumer protection laws.
- Establish service performance reporting.
- Develop service level expectations to ensure timely repairs and strong customer experience.
- Develop service support structure to enable dealers, distributors, and fleets to maintain and repair vehicles.
Requirements
- 10+ years of experience in service and parts operations within OEM powersports, marine, automotive, or related industries.
- Experience supporting dealer and distributor networks with service and parts.
- Strong understanding of warranty administration and service operations.
- Experience building and improving operational processes and service support systems.
- Strong cross-functional collaboration skills working with sales, engineering, and operations, teams.
- Data-driven decision-making with strong organizational and operational management skills.
- Experience working in a growth-stage or scaling OEM environment is preferred.
Benefits
- A competitive salary and benefits package including group insurance as of day one and RRSP with employer matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service operationswarranty administrationservice repair schedulingservice case managementoperational processescompliance standardsservice performance reportingservice level expectationsservice support systemsdata-driven decision-making
Soft Skills
cross-functional collaborationorganizational managementoperational managementleadershipcustomer experience focusprocess improvementcommunicationproblem-solvingprioritizationstrategic planning