CCT Manager – Performance
TAG - The Aspen Group
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
Visit company websiteExplore more
About the role
- Partner with the Director of Patient Experience to develop and execute performance strategies that drive sales growth, KPI attainment, and continuous improvement across a 90+ person team.
- Translate organizational goals into measurable performance targets and actionable execution plans for sales and service teams.
- Oversee performance components of the outbound strategy including call prioritization models, lead management workflows, agent productivity measures, and KPI tracking.
- Support team leaders in implementing structured coaching, scorecards, performance routines, and development plans.
- Deliver insights and recommendations rooted in data to enhance agent performance, operational efficiency, and patient scheduling outcomes.
Requirements
- 3 years of progressive experience in sales performance management, call center operations, business analytics, or a related performance-focused role.
- Demonstrated ability to build performance systems, KPI frameworks, and process improvements with measurable impact.
- Experience with forecasting, staffing, workforce analytics, or reporting strongly preferred.
- Bachelor’s degree or relevant experience required.
- Self-driven with the ability to lead initiatives independently and in fast-paced environments.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales performance managementcall center operationsbusiness analyticsKPI frameworksprocess improvementsforecastingstaffingworkforce analyticsreporting
Soft Skills
self-drivenlead initiativesindependent workfast-paced environment