Experience in Workforce Management or routing/queue management in a contact center
Understanding of queueing theory principles
Confident SQL skills
Experience analyzing operational metrics
Understanding of backlog servicing and multi-skill routing
Experience analyzing anomalies

Benefits

Relocation and Employment
Remote work from anywhere in the world
Flexible working hours
Autonomy and responsibility
Participation in the company’s employee stock options program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analysistime series forecastingqueue managementanomaly detectionoperational metrics analysisprioritization logic optimizationbacklog servicingmulti-skill routingagent headcount calculation