Own and execute the long-term ServiceTitan roadmap across all locations
Design scalable system architecture to support acquisitions and expansion
Evaluate and implement additional ServiceTitan products and integrations
Lead change management and system adoption initiatives
Establish documentation standards and SOP governance
Manage and develop ServiceTitan Administrators
Align pricebook configuration with commission structures and pay plans
Ensure booking rules, capacity, and availability logic support business strategy
Drive efficiencies across booking, dispatch, install, sales, and invoicing
Identify automation opportunities to reduce manual work
Conduct frequent audits of adoption and system configurations
Ensure workflows support both revenue growth and operational excellence
Ensure data accuracy across all business units and locations
Partner with Business Intelligence to leverage system data for strategic decisions
Align system reporting structure with executive and operational needs
Support compensation modeling and commission impact analysis
Serve as first-line helpdesk support for ServiceTitan-related tickets
Assist with onboarding and offboarding processes
Coordinate with vendors and senior IT on advanced escalations
Provide training and guidance to employees
Ensure compliance with security protocols and IT policies

Requirements

3+ years of advanced ServiceTitan experience with multi-location oversight
Deep knowledge of pricebook architecture and commission/payroll configuration
Experience aligning system configuration with operational strategy
Strong analytical and financial acumen
Experience influencing senior leadership
Background in operations, finance, or business intelligence
Experience in high-growth or private equity-backed environments preferred
Familiarity with Dispatch Pro, Marketing Pro, Inventory, Membership optimization
Experience with accounting integrations and ERP systems preferred
High School Diploma or GED required
Bachelor’s degree in Computer Science, IT, or related field preferred (Relevant experience may substitute for formal education)
Proficient in Microsoft Office tools
Comfortable working across multiple software platforms
Strong Apple product proficiency
Experience with device management platforms
Experience in cloud-hosted environments
ServiceTitan Certified Administrator credential required
Ability to travel up to 10% nationwide

Benefits

Medical, Dental & Vision Insurance
Pet Insurance
401(k) with 4% company match
PTO, Paid Holidays & Paid Wellness Time
Employee Discounts
Company-provided laptop and technology tools
Ongoing education and professional development
Growth opportunities within a multi-brand organization

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceTitanpricebook architecturecommission configurationfinancial acumenaccounting integrationsERP systemscloud-hosted environmentsdevice management platformssystem reportingautomation

Soft Skills

analytical skillsinfluencing senior leadershiptraining and guidancechange managementdocumentation standardsoperational excellencecollaborationproblem-solvingcommunicationadaptability

Certifications

ServiceTitan Certified Administrator