T-Tech

Field Engineer

• Field Engineer – Part-Time (Contract) based in Slough, Swindon, Newbury & Reading
• 3 month fixed-term contract (with possible extension), working 5 days per week
• Provide technical support and outstanding customer service to clients across Berkshire and Wiltshire
• Hands-on role requiring technical expertise and problem-solving to maintain IT infrastructure
• Part of a team of 11 supporting 4 key clients
• Respond to escalated technical support tickets from the 1st Line Service Desk
• Conduct in-depth analysis and troubleshooting to identify root causes
• Provide technical guidance to end-users remotely and on-site where required
• Document incidents and resolutions in the ticketing system
• Monitor system performance, identify risks, and implement preventative measures
• Contribute to continuous improvement initiatives with feedback and recommendations

IT Field Engineer