T-Mobile

Senior Customer Success Associate

T-Mobile

full-time

Posted on:

Location Type: Remote

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $58,400 - $105,300 per year

Job Level

Senior

About the role

  • Support business objectives by developing and implementing processes and systems to respond to client requests effectively
  • Collaborate with sales teams to develop recommendations and optimize advertising plans addressing client needs
  • Serve as a subject matter expert to guide project decisions regarding product functionality, processes, and systems
  • Lead initiatives to support best practices across offerings, outreach, and system usage within the team
  • Identify recurring questions to update training materials and improve processes and procedures
  • Provide inventory and pricing guidance in partnership with operations and other stakeholders
  • Be responsible for other duties/projects as assigned by business management as needed

Requirements

  • Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
  • Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred)
  • 2-4 years Sales Planning, digital agency, online advertising, or sales operations (Preferred)
  • 2-4 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred)
  • Must be an effective written and verbal communicator to work cross functionally with internal and external teams (Required)
  • Ability to thrive in a dynamic, fast-paced work environment (Required)
  • Pays attention to small things and can be counted on to deliver (Required)
  • Detailed knowledge of the advertising industry, specifically the digital and programmatic space including digital media metrics and campaign KPIs (Required)
Benefits
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales PlanningDigital AdvertisingAdvertising TechnologyDigital Media MetricsCampaign KPIs
Soft Skills
Effective CommunicationCross-Functional CollaborationAttention to DetailAdaptabilityProblem Solving