T-Mobile

Employee Products & Experience Designer Intern

T-Mobile

internship

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $26 - $47 per hour

Job Level

Entry Level

About the role

  • Conduct structured research and discovery, including interviews and workshops
  • Map current-state journeys, identify friction and breakdown points
  • Define high-impact “moments that matter” across personas
  • Conduct rigorous pain point analysis, cluster friction themes, and quantify impact
  • Design future-state journey blueprints that translate insights into prioritized opportunity areas
  • Synthesize complex findings into clear visual artifacts and executive-ready narratives

Requirements

  • Master’s degree in Human-Centered Design, Service Design, UX Research, Organizational Development, Industrial-Organizational Psychology, Behavioral Science, or a related field
  • Demonstrated experience conducting qualitative research (interviews, workshops, usability sessions) and synthesizing insights into journey maps or design artifacts
  • Academic or professional exposure to employee experience, service design, or enterprise journey mapping in complex organizations
  • Strong analytical capability, with the ability to connect qualitative insights to quantitative data and business impact
  • Experience using tools such as Miro, Figma, FigJam, Lucidchart, Qualtrics, or similar journey-mapping and research platforms
  • Ability to translate ambiguous problem spaces into structured frameworks, opportunity statements, and executive-ready storytelling
  • Exceptional written and visual communication skills, including experience building clean, compelling slides for senior audiences
Benefits
  • Hands-on experience
  • Training
  • Networking opportunities
  • Innovation with mentors
  • Opportunity to make an immediate impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
qualitative researchjourney mappingpain point analysisdata synthesisservice designhuman-centered designbehavioral scienceorganizational developmentanalytical capabilityexecutive storytelling
Soft Skills
communication skillsvisual communicationproblem-solvingstorytellinganalytical thinkingcollaborationcreativitycritical thinkingpresentation skillsinterpersonal skills
Certifications
Master’s degree in Human-Centered DesignMaster’s degree in Service DesignMaster’s degree in UX ResearchMaster’s degree in Organizational DevelopmentMaster’s degree in Industrial-Organizational PsychologyMaster’s degree in Behavioral Science