Senior Enterprise Customer Success Manager
T-Mobile
full-time
Posted on:
Location Type: Office
Location: Irvine • California • United States
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Salary
💰 $99,500 - $179,400 per year
Job Level
About the role
- Serve as the primary point of contact for a highly strategic single customer, affiliates, sponsors, partners, and athletes, managing ongoing communication and relationship coordination
- Lead intake of customer, partner, and athlete requests, clarifying scope, requirements, timelines, and service expectations
- Proactively communicate status updates, risks, and resolution paths to customers and partners
- Manage intake workflows, project tracking, and cross-functional coordination with Sales, Operations, Finance, Legal, and Program Management teams
- Support billing, invoicing validation, account reconciliations, and resolution of account-related inquiries
- Develop and maintain account activity reports, intake metrics, and operational performance summaries
- Provide light project management support for complex or multi-workstream initiatives
- Maintain accurate account documentation, intake records, and compliance with operational requirements
Requirements
- Bachelor's Degree in Business, Engineering, Applied Science, Finance (Preferred)
- 3 years of related experience OR advanced degree with 1 year of related experience OR equivalent combination (Required)
- Customer Engagement ability to manage professional relationships with enterprise customers, partners, and stakeholders (Required)
- Strong capability to translate requests into structured operational workflows (Required)
- Clear verbal and written communication with both external customers and internal teams (Required)
- Ability to manage timelines, dependencies, and multi-team execution (Required)
- Ability to resolve complex, non-standard customer and operational issues (Required)
- Experience producing account activity reports and operational metrics (Required)
- Proficiency in Microsoft Office, especially Excel, PowerPoint, Word, and reporting tools (Required)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Childcare subsidy
- Tuition assistance
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account activity reportingoperational metricsproject managementbillinginvoicing validationaccount reconciliationworkflow managementcustomer engagement
Soft Skills
relationship managementcommunicationproblem-solvingorganizational skillstimeline managementcross-functional coordination