T-Mobile

Account Executive, Government

T-Mobile

full-time

Posted on:

Location Type: Office

Location: Indianapolis • United States

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Salary

💰 $78,060 - $140,760 per year

About the role

  • Utilize contact list to call leads to generate sales opportunities.
  • Exceed monthly sales, renewal, and churn target goals.
  • Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
  • Sustain monthly call goals as expectations dictate.
  • Establish and cultivate customer relationships to drive sales and increase customer base.
  • Complete Customer account maintenance resulting from account reviews.
  • Provide account analysis to determine up-sell and renewal offers.
  • Monitor and resolve customer issues.
  • Track individual account activity and results.
  • Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
  • Accuracy and efficiency in data entry required.
  • Successfully completes continuous training to maintain knowledge of products, services, and sales approaches.
  • Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
  • Attains productivity and sales goals based on targeted metrics.
  • Meets/exceeds all departmental goals and business objectives.
  • Demonstrates positive and cooperative behavior with customers and coworkers.
  • Disburses adjustments and credits as appropriate within established limits and criteria.

Requirements

  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years Selling to Government (State and Local) accounts. (Required)
  • Less than 2 years Extensive customer service experience. (Preferred)
  • Less than 2 years Business markets sales experience. (Preferred)
  • Less than 2 years Wireless industry sales experience. (Preferred)
  • Less than 2 years Telesales or technical sales experience. (Preferred)
  • Customer Satisfaction (Required)
  • Sales (Required)
  • Attention To Detail (Required)
  • Communication (Required)
  • Presentations (Required)
  • Problem Solving (Required)
  • Analysis (Required)
  • Customer Service (Preferred)
  • Microsoft Excel (Preferred)
  • Technical Sales (Preferred)
  • Inside Sales (Preferred)
Benefits
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer account maintenancedata entryaccount analysisup-sell offersrenewal offerstelesalestechnical salesinside salesMicrosoft Excel
Soft Skills
customer satisfactionattention to detailcommunicationpresentationsproblem solvinganalysisrelationship buildingcooperative behaviorindependent decision makingproductivity
Certifications
High School Diploma/GEDBachelor's Degree