Sev1 Escalation Manager
Salesforce
Cloud
Manager, Studio Management
T-Mobile
full-time
Posted on:
Location Type: Hybrid
Location: Overland Park • Kansas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,500 - $181,300 per year
Job Level
Mid-LevelSenior
About the role
- Evaluates team member competencies and invests in staff development
- Drives corrective behavior while maintaining self-esteem
- Utilizes Team Development and Motivational techniques to constantly raise the bar in performance and quality
- Coach others in the “big picture” and to be able to tie initiatives to Corporate and Individual Goals
- Has understanding on how projects align to broader organizational goals and business benefit
- Is able to explain business benefit of projects and contributes to business case/feasibility development
- Is sensitive to how people and organizations function
- Poised when interacting with senior level audience
- Invests in stakeholder management and possesses ability gain stakeholder trust
- Actively seeks out industry and business information
- Understands how policies, systems and processes impact job performance and projects
- Fosters business knowledge and understanding among project managers
- Provides structure, feedback and direction
- Creates clear and measurable goals
- Holds self and team accountable
- Mentors and contributes to organizations body of knowledge on project management, budget management, and quality programs
- Brokers consensus among stakeholders with conflicting needs
Requirements
- Bachelor's Degree or equivalent experience
- Computer Science, Business, Finance, or related field
- Experience in telecommunications industry preferred
- 4-7 years Management, Team Lead, or other equivalent leadership experience
- Project Management (Required)
- Relationship Management (Required)
- Change Management (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- commuter and transit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementChange ManagementBudget Management
Soft skills
Team DevelopmentMotivational techniquesStakeholder managementMentoringAccountabilityFeedbackCoachingInterpersonal skillsCommunicationConflict resolution
