T and T Consulting Services, Inc.

IT Support

• Provide support to interoperable and integrated standard common user office automation desktop software as approved for use by the Army.
• Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate management personnel.
• Resolve desktop problems via Remote Control; assist with IAVA remediation.
• Install, configure, troubleshoot, relocate, and repair desktops, mobile devices (smart phone, mobile hotspots), and printers.
• Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
• Responsible for NIPR and SIPR account creation.
• Provide a weekly report on the age of tickets currently in the queue, the most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month.
• Participate in a monthly meeting with HQ IMCOM G6 personnel, along with the Project Manager, to discuss Help Desk trends and statistics.
• Contribute to T&T proposal activities and all other duties as assigned by T&T managers.
• Operate and maintain mission specific SBU and SVTC services as required.
• Provide technical support and assistance in the design, acquisition, installation, and operation of the equipment to limited user population (to Brigade level at PPP/PSP and installations supporting two (2) or more non-tactical Command HQs).

Help Desk Technician, Tier II

• Provide support to interoperable and integrated standard common user office automation desktop software as approved for use by the Army
• Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support for command staff, unit control center, and directors
• Report significant outages and/or customer issues to appropriate management personnel
• Resolve desktop problems via Remote Control; assist with IAVA remediation
• Install, configure, troubleshoot, relocate, and repair desktops, mobile devices (smart phone, mobile hotspots), and printers
• Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service
• Responsible for NIPR and SIPR account creation
• Provide a weekly report on the age of tickets currently in the queue