Systems & Methods, Inc. (SMI)

Customer Service Representative

Systems & Methods, Inc. (SMI)

full-time

Posted on:

Location Type: Hybrid

Location: Montana • United States

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Job Level

Junior

About the role

  • Answering incoming calls in a timely manner
  • Providing callers with accurate account information and educating them on appropriate policies and procedures
  • Effectively redirecting callers to the appropriate area/agency when necessary
  • Maintaining knowledge of procedures and systems
  • Communicating client concerns and feedback to management
  • Researching and processing all correspondence received by email, fax and mail
  • Interpreting, applying, analyzing, and explaining laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
  • Maintaining accurate and interrelated records
  • Responding promptly to customer needs
  • Identifying and resolving errors
  • Working with integrity and ethically
  • Working independently with little direction
  • Meeting schedules and timelines
  • Working confidentially with discretion
  • Communicating effectively, both orally and in writing
  • Applying interpersonal skills using tact, patience, and courtesy
  • Working varied schedules and overtime hours, as necessary

Requirements

  • High school diploma or equivalent
  • At least one-year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience
  • Proficient in data entry skills including keyboard, mouse, and 10-key pad
  • Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
  • Must have private area to work and space to set up equipment
  • High-speed Internet connection
  • Contingent on passing a background check and drug test.
Benefits
  • Work From Home!!!
  • Paid Training $$$
  • Bi-Annual Bonuses to CSRs Who Qualify*! $$$
  • Health Club Reimbursements
  • Technology Assistance
  • Career Growth Opportunities
  • Exciting, Fun and Supportive Virtual Work Environment
  • Coworkers Who Feel Like Family; We celebrate you!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycall center technologyaccount information processingSDU payment processingrecord maintenanceerror resolutionemail correspondence processingfax correspondence processingmail correspondence processingregulation interpretation
Soft Skills
communicationinterpersonal skillstactpatiencecourtesyindependenceintegrityethical worktime managementdiscretion
Certifications
high school diplomabackground checkdrug test