Systems & Methods, Inc. (SMI)

Customer Service Representative, Part-Time

Systems & Methods, Inc. (SMI)

part-time

Posted on:

Location Type: Hybrid

Location: Jefferson City • Montana • United States

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Job Level

Junior

About the role

  • Receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations.
  • Answering incoming calls in a timely manner
  • Providing callers with accurate account information and educating them on appropriate policies and procedures
  • Effectively redirecting callers to the appropriate area/agency when necessary
  • Maintaining knowledge of procedures and systems
  • Communicating client concerns and feedback to management
  • Researching and processing all correspondence received by email, fax and mail

Requirements

  • High school diploma or equivalent
  • At least one-year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
  • Proficient in data entry skills including keyboard, mouse, and 10-key pad
  • Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
  • Must have Private area to work and space to set up equipment and High-Speed Internet connection.
  • Contingent on passing a background check and drug test.
Benefits
  • Work From Home!!!
  • Paid Training $$$
  • Bi-Annual Bonuses to CSRs Who Qualify*! $$$
  • Health Club Reimbursements
  • Technology Assistance
  • Career Growth Opportunities
  • Exciting, Fun and Supportive Virtual Work Environment
  • Coworkers Who Feel Like Family; We celebrate you!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycustomer servicecall center technologyaccount information management
Soft Skills
communicationproblem-solvingclient educationfeedback management
Certifications
high school diploma