Technical Writer
Systems & Methods, Inc. (SMI)
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Represent the Training and Documentation department on project teams.
- Research, outline, write, edit, and proofread documentation within the time frames established by a project schedule.
- Use source material, as well as interviews with subject matter experts, to obtain information for documentation purposes.
- Create and execute documentation plans.
- Follow established department guidelines in revising existing documents, writing all or portions of new documents, and submitting documents for review.
- Conduct tests and solicit input to ensure the clarity, completeness, technical accuracy, and quality of the documents produced.
- Review other technical writers’ documentation (as assigned) to ensure editorial and/or technical quality.
- Prepare releases of new and revised documentation.
- Remain abreast of technical writing standards.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in related field
- 3 to 5 years experience in writing and updating technical documentation
- Strong government or human services knowledge with an emphasis in child support and/or knowledge of digital payments and debit card payment processing
- Experience working on software development projects that are large in scope, technically complex, and require significant interaction with numerous people in different functions.
- Ability to interview subject matter experts and obtain the information necessary to write or update existing documentation.
- Experience in testing documentation for validity and usability.
- Must be fluent in English.
- Must be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.
Benefits
- Mission with Meaning: Be part of technology that helps families and agencies thrive.
- Family Values: Work in a culture that puts people first.
- Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact.
- Growing Platform: Join a company expanding its national footprint and evolving its brand.
- Modern Tools: Use AI and digital systems to bring creativity and efficiency together.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingdocumentation planningeditingproofreadingtesting documentationinterviewing subject matter expertswriting technical documentationupdating technical documentationvalidity testingusability testing
Soft Skills
communicationorganizational skillsattention to detailcollaborationtime management