Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements.
Research and process returned warrants (i.e. payments)
Process and document new court orders and forms
Create new and maintain existing child support cases.
Review and process applications for Direct Deposit and the Texas Payment Card program.
Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed.
Assist employers with electronic payment options.
Conduct outreach to employer and other states to convert them to an electronic payment method.

Requirements

High school diploma or equivalent
At least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field
Must be fluent in English
Proficient in data entry skills including keyboard, mouse, and 10-key pad
Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
Must have a designated quiet workspace, free of any distractions
Reliable, high-speed internet connection with at least 50 mbps download speed.
Smartphone with Android OS or iPhone for user authentication

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entry10-key padMicrosoft WordMicrosoft ExcelWindows products

Soft Skills

customer servicecommunicationreliability

Certifications

high school diploma