Systems & Methods, Inc. (SMI)

Customer Service Representative

Systems & Methods, Inc. (SMI)

full-time

Posted on:

Location Type: Hybrid

Location: Jefferson City • Montana • United States

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About the role

  • Responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
  • Categorize all calls received in one of the categories provided
  • Record any abusive and/or extraordinary calls
  • Be responsible for other duties as assigned

Requirements

  • Must maintain a general understanding of policies and procedures
  • Possess strong oral and written communication skills
  • Knowledgeable in modern office practices, procedures, and equipment
  • Exhibit excellent Interpersonal skills using tact, patience, and courtesy
  • High School Diploma or equivalent required
  • Must be proficient in data entry skills, including keyboard, mouse and 10-key pad
  • Must be able to type a minimum of 35 WPM.
  • Basic knowledge of Microsoft Office
Benefits
  • Medical, Dental, Vision, and 401(k) after your first 30 days with us.
  • Paid Time Off (PTO) accrual on your first day!
  • Referral Program and internal promotion opportunities.
  • Paid Training
  • Bi-annual bonuses to employees who qualify
  • Health Club Reimbursements
  • Career Growth Opportunities
  • Exciting, fun, and supportive work environment
  • Coworkers who feel like family!!!
  • $40/month technology assistance/reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrytypingkeyboard skillsmouse skills10-key pad proficiency
Soft Skills
oral communicationwritten communicationinterpersonal skillstactpatiencecourtesy
Certifications
High School Diploma