System Automation Corporation

QA Engineer

• Lead the quality strategy, standards, and execution across the Evoke product engineering organization
• Raise the bar on software quality and drive the evolution of test automation practices
• Serve as the accountable owner for release readiness and production sign-off
• Lead a team of three responsible for functional, regression, and performance testing
• Work closely with Product Engineering development teams and partner with Customer Service and Operations during production issue response

Quality Engineering Manager

Compliance

• Define and enforce platform reliability standards, including uptime, performance, and incident response expectations
• Lead incident management processes, including coordination, communication, and post-incident reviews
• Establish monitoring, alerting, and observability practices across the platform
• Drive continuous improvement of operational processes and system stability
• Oversee release processes, ensuring consistent and reliable deployments across environments
• Partner with engineering teams to improve CI/CD pipelines and deployment workflows
• Align release management practices with platform scalability and growth
• Lead and mentor a team of engineers and analysts across operations, DevOps, and data functions
• Collaborate with Product Engineering, QA, and Delivery teams to align priorities and execution
• Act as an escalation point for complex technical and operational issues
• Partner with security resources to ensure compliance (SOC 2, GovRAMP, NIST 800-53, etc.)
• Own security audits for the Evoke platform, including audit readiness and remediation efforts
• Oversee large-scale data migration and data operation efforts

Manager, Platform Operations and Compliance

Project Manager

• Support Project Managers in developing and maintaining detailed project schedules and plans
• Assist in tracking scope, risks, timelines, resource allocation, and budgets
• Help prepare internal and customer-facing status reports and documentation
• Coordinate and facilitate project meetings, including scheduling, note-taking, and follow-ups
• Serve as a secondary point of contact for customer communications and issue tracking
• Monitor task progress and assist in ensuring deliverables meet quality standards
• Collaborate with technical team members to support implementation activities

Associate Project Manager

Customer Success Manager

• Serve as the primary relationship owner for assigned customer accounts from a support and service perspective
• Conduct recurring customer meetings to review SLA performance, support trends, and improvement opportunities
• Prepare and present SLA scorecards, ticket metrics, and service health reports
• Act as the customer advocate internally, escalating and coordinating resolution of high-impact issues
• Partner with the Manager of Customer Support to address recurring issues and service gaps
• Identify risks to customer satisfaction and retention and proactively drive mitigation plans
• Support contract renewals and expansion conversations by demonstrating service value and performance
• Proactively identify upsell and cross-sell opportunities within assigned accounts; partner with Sales to advance expansion conversations and drive revenue growth
• Track and improve Net Promoter Score (NPS) for assigned accounts; conduct regular check-ins to gather customer sentiment and close feedback loops
• Contribute to continuous improvement of customer success processes, tools, and reporting standards
• Monitor and manage service level agreements (SLAs), response times, backlog, and customer satisfaction metrics for assigned customers
• Ensure consistent, high-quality customer communication and issue resolution
• Develop and refine support processes, playbooks, and knowledge base content
• Partner with Product and Engineering to identify trends, root causes, and product improvement opportunities