SysEleven GmbH

People Operations

• Lead the team with a focus on people management and individual development
• Strengthen collaboration and establish sustainable structures
• Coach the team in agile methods and support their practical application
• Guide change processes with a solution-oriented approach
• Responsible for workforce planning, recruiting, and onboarding new team members
• Initiate and manage projects to optimize workflows

Senior Agile People Lead

Manager

• Provide holistic support to our strategic customers as a Trusted Advisor – from operational support to strategic development of cloud services
• Develop customer-specific service, operational, and solution concepts in close coordination with internal departments
• Act as the central interface between customers and internal teams to ensure a stable, scalable, and cost-effective cloud operation
• Responsible for service quality, SLA management, and continuous optimization of our services
• Manage and coordinate changes, incidents, disruptions, and escalations across the entire service lifecycle
• Handle contract management including negotiation, preparation, and controlling of service agreements
• Analyze operational and service data, derive recommendations for action, and ensure accurate billing and meaningful service reports

IT Service Manager – Cloud

Supply Chain

• Procurement & Order Processing: You obtain quotes, coordinate approvals and deliveries, enter orders into the ERP (Odoo), and ensure accurate documentation.
• Reporting & Analysis: You support reports and analyses on topics such as costs, capacity, or energy consumption.
• Contract & Invoice Management: You maintain contract and invoice data and ensure tickets and documentation remain complete and traceable.
• KPI Tracking & Process Control: You monitor supplier performance, process lead times, and cost trends — and contribute your own ideas for improvement.
• Supplier and Compliance Management: You support audits and assist with contract negotiations.
• Inventory Counts: You help prepare and conduct inventory counts and ensure data quality.

Senior Agile People Lead

IT Service Manager – Cloud

Working Student – Supply Chain Management – m/f/d