Sysco

Service Desk Analyst – Swedish Speaking

Sysco

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSITSMServiceNow

About the role

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
  • Deliver excellent customer service and professional support
  • Escalate or reassign unresolved incidents to appropriate teams
  • Analyse and resolve hardware/software issues using standard tools and methods
  • Document case details clearly in ServiceNow, including steps taken and customer impact
  • Meet/exceed defined performance metrics including CSat and QA standards
  • Continuously build knowledge of company-specific products and services
  • Create/update knowledge articles to support First Call Resolution and self-service
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage
  • Complete training objectives and uphold Sysco’s Mission and Values

Requirements

  • Good experience in a Service Desk or similar IT support environment
  • Experience using ServiceNow ITSM workflows
  • Strong customer service, listening, and communication skills
  • Bilingual - English and Swedish (required)
  • Detail-oriented with solid judgment and initiative
  • Ability to troubleshoot and resolve technical issues independently
  • Knowledge of Microsoft Office365 and standard network tools
  • Ability to work remotely and as part of a team
  • Familiarity with ITIL principles
  • Degree or equivalent experience preferred
  • ITIL V4 / ITSM certification preferred
  • AWS and Microsoft MCSE certifications are a plus
  • Proficient in Microsoft Office365
Benefits
  • At Sysco International everyone is welcome.
  • We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague.
  • As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities.
  • We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships.
  • Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong.
  • We'll do everything we can to support you during your application.
  • If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware issuessoftware issuesServiceNowITSM workflowsMicrosoft Office365network toolsFirst Call Resolutionknowledge articlesperformance metrics
Soft Skills
customer servicelisteningcommunicationdetail-orientedjudgmentinitiativeability to work remotelyteamworkprofessional supportescalation
Certifications
ITIL V4ITSM certificationMicrosoft MCSE