Customer Service Representative
Sysco
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
Visit company websiteExplore more
Job Level
About the role
- This is a sales support position responsible for providing direct support to all sales colleagues and customers.
- Assist and help resolve all customer needs as quickly and accurately as possible.
- Play a vital role in supporting customer needs and fostering strong relationships with clients.
- Involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations.
- First point of contact responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction.
- Collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
- Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions.
- Answers general incoming phone calls, communicate regularly with all customers, interdepartmental staff and sales colleagues.
- Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
- Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
Requirements
- High school diploma or equivalent.
- 1 year prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
- Strong verbal and written communication skills
- Able to work in a fast pace environment
- Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
- Attention to detail and ability to manage multiple tasks simultaneously.
- Resilience in handling changing priorities or unexpected situations
- Ability to sit and work at a PC for extended periods
- Basic computer skills, including proficiency in common office applications.
- Proactive in contributing to personal growth and organizational success.
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportsales coordinationproblem solvingattention to detailbasic computer skills
Soft Skills
verbal communicationwritten communicationresourcefulnessresilienceability to manage multiple tasks
Certifications
high school diploma