Credit Customer Care Specialist

Sysco

full-time

Posted on: 1/14/2026

Location Type: Remote

✨ AI Apply

💰 $17 - $25 per hour

About the role

Responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives.
Specialists are responsible to answer customer inquiries and/or resolve issues.
When necessary escalate tasks to the relevant party.
The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.
Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.
Collect payment information and validate past performance history for trade customers.
Update customer’s log in the system
Disposition calls after completion of the call, capturing reason for call.
Always focus on the customer first model, providing feedback on the process.

Associate degree required or equivalent combinations of experience and education in lieu of degree required.
Minimum 2-4 years’ experience in customer facing support center
Bilingual in French
Demonstrates strong communication and oral skills; effectively communicate with internal/external customers
Demonstrates the ability to work across functions
Analyzing past due accounts and applying directive/parameters provided to make a decision
Proficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora/Salesforce)

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

credit inquiriesinvoice retrievalcredit hold release analysispayment information validationaccount analysis

customer servicecommunication skillsoral skillscross-functional collaborationdecision making

Associate degree