SYNVIA

Support Analyst, Junior

SYNVIA

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Provide first-level contact and convey resolutions to customer issues;
  • Guide customers through the troubleshooting and resolution process;
  • Track, route, and reroute issues to the appropriate resolution resources;
  • Forward unresolved inquiries to the next level of support;
  • Follow up with customers, provide feedback, and see issues through to resolution;
  • Update customer records and produce activity reports;
  • Ensure proper logging, documentation, and ticket closure.

Requirements

  • Experience in support roles.
  • Experience in software development is a plus.
Benefits
  • Transportation voucher (Vale Transporte);
  • Parking (subject to availability);
  • Health insurance with no monthly premium for the employee, with copayments for exams and consultations;
  • Dental plan with employee copayment;
  • Life insurance at no cost to the employee;
  • Flexible meal/food allowance;
  • Pharmacy benefits program;
  • Synvia Partnerships Club (educational institutions, language schools, leisure and cultural activities);
  • SESC partnership;
  • Physical wellness program - TotalPass;
  • Day off – Health professional;
  • Childcare assistance (per internal policy).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicetroubleshootingproblem-solvingcommunicationfollow-updocumentationissue resolutionfeedbackorganizationsupport