SYNVIA

Administration

• Make value adjustments and update payment methods, ensuring correct system configuration.
• Process payment transfers and settle boleto payments (bank slips).
• Receive, check, and validate Notas Fiscais (tax invoices).
• Provide support and clarify payment-related queries.
• Compile and consolidate amounts, ensuring the accuracy of information for control and audit purposes.
• Update closing reports in the system, ensuring consistency of financial information.
• Monitor spreadsheets daily, performing critical analysis of listed invoices to identify inconsistencies and discrepancies.

Sales Administration Assistant

Procurement

• Prepare demand forecasts for products, services, and equipment using statistical data, market and sales information, including sales orders, customer contracts, planned promotional activities, seasonality, and other factors;
• Prepare monthly reports containing performance indicators, purchasing volume data by product classification and supplier, and budget control;
• Identify opportunities for cost reduction by analyzing the supplier portfolio;
• Monitor and evaluate trends, technologies, and new product developments to support the development and qualification of new suppliers. Typically has at least one year of experience;
• Lead negotiations with suppliers, analyzing prices, lead times, and payment terms;
• Conduct RFIs and RFQs, research prices for required products, services, and equipment to identify the best cost-benefit for the company, and manage purchase contracts with suppliers to ensure deadlines are met and contractual clauses are respected.

Procurement Analyst, Mid-level

Support Engineer

• Provide first-level contact and convey resolutions to customer issues;
• Guide customers through the troubleshooting and resolution process;
• Track, route, and reroute issues to the appropriate resolution resources;
• Forward unresolved inquiries to the next level of support;
• Follow up with customers, provide feedback, and see issues through to resolution;
• Update customer records and produce activity reports;
• Ensure proper logging, documentation, and ticket closure.

Support Analyst, Junior

Product Manager

• Develop and maintain the product backlog, prioritizing items as needed;
• Create epics and user stories;
• Gather user insights using various methods, such as interviews, surveys, usability testing and proofs of concept;
• Drive process improvements related to overall project coordination, tools, progress reporting and documentation;
• Assist in producing prototypes of new features according to user needs or market requirements, together with the product designer;
• Detail feature specifications for the development team;
• Collaborate with the team to design solutions that help resolve complex user and business problems.

Junior Product Owner

Analyst

• Assist in preparing responses to sponsor monitoring, regulatory agencies, and internal Quality Assurance (QA) monitoring;
• Evaluate methods validated by the company and recommend adjustments according to RDC 27/2012, EMA, FDA, ICH-M10, RDC 166, ICH Q2/R2, RDC 31, RDC 318, DOQ-CGCRE-009, ISO 17025 and other applicable standards;
• Assist in closing action plans for non-conformance reports and opportunities for improvement;
• Draft and review Standard Operating Procedures to maintain good laboratory practices;
• Accompany sponsors during on-site monitoring visits;
• Control and evaluate Certificates of Analysis (CoA);
• Prepare and/or review analytical reports, analytical certificates and/or protocols, errata, amendments or protocol deviations, partial and full validation reports, supplementary reports, and stability reports in accordance with standards, legislation, official compendia and technical notes from ANVISA and national and international regulatory authorities;
• Finalize analytical study reports after sponsor approval and prepare the final electronic study file for archiving;
• Perform double-checks and critical reviews of documentation generated by the laboratory;
• Make protocols and reports available and conduct technical discussions with sponsors;
• Respond to internal monitoring/audits carried out by the Quality Assurance department related to analytical studies;
• Assist with technical responses to requests raised by competent authorities and/or sponsors;
• Register analytical studies in SINEB;
• Submit analytical reports in SINEB;
• Review Standard Operating Procedures relevant to the department;
• Archive research project documents according to internal procedures;
• Maintain the project database updated according to internal procedures;
• Request documents related to studies from other involved departments, when necessary;
• Assist in responses to regulatory inquiries;
• Support other analysts with technical questions and training;
• Attend internal and external audits in the absence of Leadership;
• Register, review and/or finalize studies in SINEB.

Senior Technical Documentation Analyst

Manager

• Coordinate and execute the processing of safety cases (SAEs, non-serious AEs, pregnancy exposure), including:
• Triage of adverse events received via email, eCRF, literature, investigational sites and other sources;
• Data entry into the sponsor's safety database;
• Preparation of narratives, follow-ups, queries and case closure;
• Perform or supervise MedDRA and WHO Drug coding of serious and non-serious adverse events in the eCRF;
• Ensure assessment of causality, severity and expectedness, liaising with investigators and medical reviewers;
• Prepare, review and update the Safety Plan and safety reports as needed;
• Submission and tracking of SUSARs to investigational sites and Ethics Committees (ECs);
• Periodic and final reconciliations between the eCRF and the safety database;
• Support preparation of ad hoc safety reports (e.g., DSUR, Dear Investigator letters, reports for Ethics Committees);
• Serve as the patient safety focal point with sponsors, investigational sites and internal departments;
• Develop, review and maintain SOPs, work instructions and quality controls;
• Perform and oversee quality control (QC) reviews, manage deviations and CAPAs;
• Conduct internal and external pharmacovigilance-related trainings;
• Participate in audits and regulatory inspections;
• Ensure compliance with ICH E2A, E2B, E6 (R2/R3), applicable ANVISA RDCs and sponsor contractual requirements;
• Coordinate workload distribution and prioritization of the Pharmacovigilance team activities.

Pharmacovigilance Manager – CRO

QA Engineer

• Support the maintenance of Quality processes;
• Participate in and/or conduct internal and external audits;
• Perform updates to files and manuals within the Quality Management System;
• Support technical teams in conducting investigations of non-conformities, initiating change controls, and performing risk analyses;
• Participate in document reviews (technical and procedural) involving the various stages of processes across Synvia group companies;
• Draft and review SOPs to keep the Quality Assurance System current and compliant with applicable regulations;
• Prepare, review, and support investigations of deviations, critical analyses, and action plans;
• Support qualification and/or validation activities;
• Participate in courses, trainings, and onboarding.

Quality Assurance Analyst – Junior

Clinical Research

• Handle sponsors' requests with the required level of detail and grounding in current legislation;
• Participate in discussions to define the best strategy for different projects;
• Assist in project feasibility assessments;
• Help identify potential risks/opportunities for projects arising from changes in legislation and/or applicable requirements;
• Conduct literature searches to prepare clinical study documents, regulatory-scientific opinions and Investigator Brochures;
• Draft protocols and related documents for clinical studies;
• Prepare Investigator Brochures;
• Revise and adapt prepared documents, when necessary, after review by project stakeholders;
• Prepare the complete project dossier for submission to the CEP/CONEP System via Plataforma Brasil;
• Prepare and submit amendments, notifications, interim reports, protocol deviations or responses to outstanding issues to the CEP/CONEP System;
• Respond to monitoring visits/internal audits conducted by the Quality Assurance department;
• Contribute technical responses to requests issued by competent authorities;
• Archive research project documents in accordance with internal procedures;
• Maintain the project database up to date according to internal procedures;
• Review Standard Operating Procedures (SOPs) relevant to the department and assist, if necessary, in managing the area's training matrix;
• Participate in Regulatory and Scientific Affairs meetings and whenever requested;
• Participate in technical meetings with sponsors together with Regulatory Affairs and Start-up Management, when necessary;
• Stay current with regulations and technical requirements applicable to the Brazilian regulatory agency and international guidelines for planning, conducting and submitting projects.

Medical Writing Analyst – Clinical Research (Mid-level)

Project Manager

• Conduct follow-ups with support areas such as Laboratories, Technical Documentation, Warehouse, and Quality Assurance to ensure proper progress of activities;
• Prepare and update reports (status updates) to monitor processes;
• Facilitate internal communication with related departments to gather information and data needed for meetings and operational activities;
• Participate in internal meetings, providing updated information and helping align teams;
• Assist in locating materials and items stored in the warehouse, facilitating workflow;
• Develop schedules and organize tasks in the system, ensuring deadlines are met;
• Propose and implement process improvements within your area, aligning actions with the company’s goals and strategic guidelines;
• Maintain organization and control of documents, ensuring easy access to information and compliance with administrative requirements.

Junior Project Analyst

Recruitment

• Conduct recruitment and selection processes for all areas of the company.
• Coordinate profile alignment, job posting, conduct interviews, make offers, and provide feedback to all candidates.
• Prepare assessments of selected candidates for hiring managers, ensuring communication throughout all stages of the selection process.
• Keep vacancy management records up to date.
• Support job vacancy communications on social media.
• Schedule pre-employment medical exams and follow up on new hire admissions.
• Support onboarding logistics.
• Source and attract candidates across multiple channels.
• Lead development and engagement programs.

Recruitment and Selection Analyst

Sales

• Identify, prospect, and qualify potential leads;
• Develop and maintain a robust pipeline of opportunities;
• Manage the entire sales cycle (prospecting, qualification, presentation, negotiation, and closing);
• Map stakeholders and decision-makers within target companies;
• Deliver presentations and technical demonstrations of the software;
• Develop customized commercial proposals;
• Negotiate contractual terms and commercial conditions;
• Build and maintain strategic customer relationships;
• Collaborate with post-sales teams to ensure customer satisfaction;
• Identify upselling and cross-selling opportunities;
• Maintain deep knowledge of our software solutions;
• Understand the specific needs of each industry sector (industry, retail, services, etc.);
• Analyze competitors and position our competitive differentiators.