Synthflow AI

Director

• Build and scale Synthflow’s professional services function to deliver enterprise-grade AI implementations efficiently and consistently.
• Oversee onboarding, deployment, and enablement, ensuring seamless handoffs from sales through renewal.
• Partner with key clients to ensure successful delivery, measurable ROI, and long-term adoption.
• Establish repeatable processes, methodologies, and tools to drive consistency across implementations.
• Recruit, mentor, and develop a world-class professional services organization.
• Work closely with Product, Engineering, and Sales to ensure client feedback informs roadmap priorities.
• Manage project delivery metrics, utilization, and profitability across all engagements.
• Contribute to account strategy, expansion opportunities, and customer advocacy initiatives.

Director of Professional Services

Engineer

• Design, deploy, and maintain FreeSWITCH and Kamailio-based VoIP solutions.
• Configure and troubleshoot SIP protocols, RTP streams, and media gateways.
• Monitor and optimize high-load production FreeSWITCH and VOIP systems.
• Implement and manage SIP monitoring tools like Homer or other real-time debugging solutions.
• Develop and fine-tune call routing, failover mechanisms, and load balancing strategies.
• Ensure security, scalability, and redundancy in the VoIP infrastructure.
• Troubleshoot and resolve VoIP-related issues in production environments.
• Collaborate with development, DevOps, and support teams to improve system performance.
• Work with SIP Trunks, SBCs (Session Border Controllers), and Media Servers.
• Implement WebRTC-based voice and video solutions.
• Document system configurations, troubleshooting guides, and best practices.

Lead VOIP Engineer – FreeSWITCH, Kamailio

Performance Marketing

• Design and execute multi-channel campaigns (email, paid, events, content syndication, etc.) to drive qualified leads.
• Partner closely with Sales and RevOps to define, track, and optimize lead flow and funnel metrics.
• Manage paid programs (LinkedIn, Google, etc.) and continually refine targeting, messaging, and ROI.
• Collaborate with Product Marketing to create compelling assets and nurture programs.
• Experiment with new channels and growth levers to accelerate pipeline creation.

Demand Generation Lead

Sales Engineer

• Partner with Account Executives throughout the sales cycle to understand customer goals, challenges, and technical environments.
• Lead technical discovery sessions to assess fit, gather requirements, and translate them into scalable AI phone agent solutions.
• Design and present tailored demos, prototypes, and proofs-of-concept (POCs) that illustrate Synthflow’s capabilities in real-world scenarios.
• Deliver clear, compelling technical presentations for both executive and technical stakeholders.
• Collaborate with engineering and product teams to ensure proposed solutions are feasible, performant, and aligned with product capabilities.
• Respond to RFPs, RFIs, and security questionnaires with precision and clarity.
• Own the technical validation process, ensuring that prospects clearly see how Synthflow can deliver value and scale within their infrastructure.
• Gather and relay customer feedback to influence roadmap priorities and messaging.
• Act as a trusted technical advocate who can articulate the “why” behind Synthflow’s technology and its business impact.

Senior Sales Engineer

Artificial Intelligence

• Own the end-to-end delivery of enterprise Voice AI programs—from signed SOW/POC through go-live and handover.
• Run kickoff, plan milestones, maintain RACI/RAID, and hold weekly customer syncs with clear status and risks.
• Convert the Solution Architect’s design into a tracked roadmap , define acceptance criteria, and manage change control.
• Coordinate API Integration, Telephony (VOIP) connectivity, environments, access, and compliance approvals.
• Align AEs, champions, IT/Sec, and ops; keep a single source of truth for scope, decisions, and metrics.
• Deliver runbooks, training, and post-mortem; feed playbook/product improvements back to Engineering/Support.

AI Delivery Manager

Account Manager

• Develop and lead Synthflow’s global channel sales strategy — spanning resellers, technology partners, and system integrators.
• Design and launch a scalable partner program with tiering, incentives, enablement, and certification paths.
• Identify, recruit, and onboard high-value channel and alliance partners that drive new revenue.
• Create and execute joint go-to-market initiatives, including co-selling, co-marketing, and integration plays.
• Negotiate and manage reseller and distribution agreements, ensuring clear commercial alignment and ROI.
• Partner with Product and Engineering to develop integration and OEM opportunities that strengthen partner value.
• Build and lead a team of partner sales and enablement leaders to scale revenue through indirect channels.
• Establish and track channel performance metrics, pipeline contribution, and revenue accountability.

Vice President, Channel Sales – Partnerships

Backend Engineer

• Design & iterate prompts (system, tool/function-calling, task prompts) to boost voice AI agent success, reliability, and tone.
• Build co-pilots for customers to author their own prompts: meta-prompted assistants that suggest structures, lint for risks, autocomplete tool schemas, critique drafts, and generate eval cases.
• Work directly with customer feedback and conversation logs to identify failure modes; translate them into prompt changes, guardrails, and data improvements.
• Build eval datasets (success labels, rubrics, edge cases, regressions) and run offline/online evaluations (A/B tests, canaries) to quantify impact.
• Create Python utilities/services for prompt versioning, config-as-code, rollout/rollback, and guardrails (policies, refusals, redaction).
• Partner with PM/Success to define success metrics (task completion, first-pass accuracy, cost, latency) and instrument dashboards/alerts.
• Own LLM integration details: function/tool schemas, output parsing/validation (pydantic), retrieval-aware prompting, and fallback strategies.
• Ensure privacy & compliance (PII handling, anonymization, regional data boundaries) in datasets and logs.
• Share learnings via concise docs, playbooks, and internal demos.
• Run a tight feedback loop with customers, turn real conversations into better prompts and eval datasets, and ship changes that measurably improve agent outcomes.